The code may take up to 5 minutes to arrive.


Before requesting help, check your Spam/Junk folder and make sure you do not have email rules that block automated messages.

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Please make sure to:

• Enter the code exactly as shown
• Do not use a previous code
• Request a new code if the previous one has expired

If the issue continues, please request help using the form.

If your email address has changed, you must update it in the Records platform.
If you are unable to do so, please complete the help form so our team can assist you.

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Please verify that:

• Your phone number is correct in the system
• You have signal and can receive messages

If you do not receive the SMS, please request help through the form.